Our policy lasts 30 days. If 30 days have gone by since your purchase or use, unfortunately we can’t offer you a refund or exchange. The service being provided by Powerlogix Electro Systems Pvt Ltd (Powerlogix) is for charging of EVs at the charging stations owned and/or operated by various Hosting Partners or CPO. The cost of charging a vehicle can be paid in advance or after the charging facility has been availed.
In case the cost has been prepaid before availing the charging facility, any balance amount due after the charging has happened will be refunded to original mode of payment. Any excess charging over and above the prepaid amount will have to be paid by the consumer after the charging.
Once the consumer’s electric vehicle has been charged, Powerlogix’s reserves the right to charge the cost of charging from the consumer. Customer can cancel the booking any time after the booking has been done till prespecified minutes of starting time slot. In case of no show till prespecified minutes after the starting time the booking would be cancelled by default. Customer would be charged the booking and or convenience fee which was shown at the time of booking in case of no show or cancellation of booking. Under any circumstances, a user cannot request refund for amount for which he/she has already consumed charging. In case of any query regarding refund the customer can drop an email to [email protected]
A User can cancel the charging session anytime. In case of prepayment, any balance amount due after deducting the charging that has happened will be refunded to original mode of payment.